Exchange & Refund Policy
Last updated: 13 July 2026
At Lets Learn we care about subscriber satisfaction. This policy is set out in accordance with the Omani Consumer Protection Law and its executive regulations.
1. Nature of the service
Content provided through the platform (lessons and the exam bank) is a digital service, and access begins immediately upon completing the subscription. Given its digital nature, "exchange" does not apply to subscriptions; any access problems are handled under section 3.
2. Refund cases
Subscribers may request a refund of the amount paid within fourteen (14) days of the subscription date in the following cases: The service does not match its advertised description at purchase. A technical fault prevents access to the content and we fail to remedy it within seven (7) days. The subscriber has not started watching or using any part of the paid content.
3. How to request a refund
Send the request to support@letslearn.om from the email registered on the account, stating the subscription date and the reason. We respond within five (5) working days, and will address any reported technical fault before deciding the refund request.
4. Refund method and timeline
Approved amounts are returned to the original payment method via the Thawani payment gateway, within no more than fourteen (14) working days of approval.
5. Monthly subscriptions and cancellation
Monthly subscriptions can be cancelled at any time from the account page; cancellation stops future renewals and access continues until the end of the paid period. The current month's fee is refundable only in the cases listed in section 2.
6. Exclusions
No refund is due where the subscriber has consumed a substantial part of the paid content (beyond the free trial lessons), nor for previous subscription periods that have already elapsed.
7. Duplicate or erroneous charges
Amounts charged in error or charged twice are refunded in full after verification, unconditionally. Contact us at support@letslearn.om.